Contact

• One address: support@hexaciv.com. We reply within 1 business day, Monday to Friday.
• For an order, or an access link that does not open: give the email used at payment, the plan you bought (Exam Pass, 30-day Pass or Language Pack) and, if you can, your device and browser.
• To ask for a refund: the order email and a screenshot of your last two mock exam results. The conditions are on the Refunds and guarantee page.
• To report a mistake in a question: copy the question, the answer shown and the link to the source if you have it. We check it against the official sheet and fix it if needed.
• For an order, give the email used at payment and the plan you bought.
• To see your data or have it deleted, write to the same address.
• Hexaciv is an online service: no phone line and no walk-in office.