Refunds and guarantee

Exam Pass (€19 incl. VAT): full refund guarantee if your last two different mock exams reach 34/40 or more in the app, you sit the exam within 60 days of purchase and you do not pass it.
To claim it, write to support@hexaciv.com with the order email and proof of your result. The refund goes back to the payment method used, through Stripe, and ends access.
30-day Pass (€12 incl. VAT): not covered by the guarantee. The guarantee does not cover exam fees.
Language Pack (€19 incl. VAT): not covered by the refund guarantee. It contains reading and grammar question series (A2, B1, B2) and does not promise any result in a French test.
Access length. Exam Pass: access until 30 days after your exam date, or 120 days from purchase if you give no date. 30-day Pass: 30 days from purchase. Language Pack: 120 days of access after purchase.
Withdrawal: access is immediate. By ticking the box before paying you ask for immediate performance and acknowledge that you lose your 14-day withdrawal right for this digital content.
Faulty content or an access link that does not open: write to us and we fix it or refund you.