Terms of sale

Seller: Hexaciv, full identity in the Legal notice. Contact: support@hexaciv.com.
Product: digital practice content. Exam Pass: access until the exam date you enter + 30 days (120 days if no date), 8 mock exams, full bank, situational pack, full plan (calendar of the 8 mock exams). 30-day Pass: 30 days, 4 mock exams, knowledge bank, plan with the calendar of the 4 mock exams, no situational pack and no guarantee. Language Pack: 120 days of access to reading and grammar question series (levels A2, B1, B2) with explanations; no civic-exam mock exams, no refund guarantee and no preparation for a specific test.
Price: €19 (Exam Pass or Language Pack) or €12 (30-day Pass) including VAT, one-off payment through Stripe, no subscription.
Delivery: access link by email as soon as the payment is confirmed.
Withdrawal: access is immediate. By ticking the box before paying you ask for immediate performance and acknowledge that you lose your 14-day withdrawal right for this digital content.
Refund: a full refund ends access. Guarantee: see hexaciv.com/refund.
Complaints and disputes: write to support@hexaciv.com first, reply within 2 business days. If we cannot settle it together, you can contact the consumer authority or an approved alternative dispute resolution body in your country, or the European Consumer Centre (ECC-Net) for cross-border help.
Applicable law: Spanish law. The mandatory consumer protections you have under the law of your country of residence in the EU still apply.